Service started late and ignored my requirements
I paid £718 upfront on 20 August 2026 for a two-month job application service. They confirmed in writing it would start on 24 August, but applications didn’t begin until 15 September. I told them in writing that visa sponsorship was essential and I needed around £38,000 or more, yet they applied to roles stating no sponsorship and to a £25,000 role. Their client handler apologised in writing. When I terminated the contract and asked for a refund, I was refused, including by the director, who said the fee is non-refundable. I’ve raised a dispute with my card provider. Get all promises in writing before paying. Rude director, no sense of customer service