Best luxury reseller company!
OK I’m changing my review from one star to five & here’s why. I based my review on having to wait an hour to speak to a representative and then when I was the last caller in queue after more than 55 minutes of holding, they disconnected the call and I had to call back and wait another 55 minutes! This was my very first time in calling them, but now I expect that each time I call sometimes the wait is only 20 minutes, but sometimes the wait can be up to an hour. So when you call you can expect up to an hour wait, to make it worse They don’t answer the info email address either, over the course of a couple of weeks with my purchases and sending multiple emails, Never once did I get a reply. But I will say this when a representative does answer the phone call they give you excellent customer service! Obviously I was quite frustrated and left my review right after that phone experience but I do wanna talk about why I will forever be a loyal customer to them and why I choose to purchase from them over other luxury reseller companies. Even though you can expect an hour wait to speak to a representative The one thing I will add is that once you do get a representative on the phone they make sure that you are their priority and they are there to assist you with 100% attention. At least that’s been my experience with the representatives that I’ve talked to. Based on my one purchase from them, I will continue to be a loyal customer and purchase from them over other luxury reseller company’s. I was over the moon happy with my Balenciaga bag purchase I went ahead and purchased 2 more bags and am planning a third. I will continue to be a loyal customer of theirs!!