Tomtop IS SCAMMER
DO NOT BUY FROM THIS STORE IT IS SCAMMER order BA23F03K5025-RCY5M7 (SKU: PAA5030) Aqara Smart Smoke Detector Zigbee Fire Alarm Monitor I'll explain, I bought the item I identified above and 1 month later it arrived... naturally I couldn't test it immediately... when I managed to find the time to test it, it simply didn't work... I thought the battery that came with the item was dead .. I bought another one and tried, but without success... as you can imagine, all this takes some time, I had to wait for the item to arrive, and then I waited again until a new battery arrived... after all this I decided to try to get in touch with tomtop. It was almost impossible, because they don't provide this possibility on the website or in the app. I got it by email after evaluating them here... Emails exchanged always take a day, I've been doing this for 10 days and they refuse to give a full refund or exchange the defective item for one that works. The item cost 27 euros and they offered from 7 euros of refund to 16 euros of refund, in other words, they always bid for the minimum to see if I accept, they are completely dishonest. I bought an item that arrived defective, and the company does not fulfill its obligations Tomtop is not trustworthy. If you buy an item and it is defective, you will not be able to solve the problem and you will lose your money.