Their 3rd Party tow service IIA is terrible!
Everything was great with Carvio, however, their 3rd party tow service IIA scheduled pick up for Friday between 12-5pm. I called at 3:30 to ensure they were still coming as I hadn't heard from them and was supposed to 2 hours prior to them coming. After the run around and 3 calls to their local branch later I was told the driver was just in the office and he was on his way at 4:20p. Their office is about 20 minutes away. We had plans, so at 5:15 I called the local office again and the prerecorded message played stating that their office was closed... Fun! Fifty-five minutes prior, I was told the driver was on his way and now have no way of getting ahold of him! It was Friday night, we had plans. We waited until 5:55pm and left. Our camera confirmed that the driver never showed. Monday morning at 7:29am, I receive a call from the driver stating that he on his way... what?!? Okay! Thankfully, my husband was home to give him the title/keys. He told me he'd be to my house in 20 minutes and showed up 80 minutes later. He waved to my kids after he loaded the car and was nice according to my husband, so he did recoupe some points... But come on! When you have a schedule stick to it or at least be decent enough to call!