Smooth experience.
I have had 3 Ulefone devices so far and had nothing but a good time with all of them. I would like to note first, IF you are buying a phone like this or any other than isn't direct from a carrier, you need to look up what Cellular bands the phone supports. If the phone is missing some bands your Cell carrier uses, you will lose out on coverage. If you run into this, there is nothing Ulefone, AT&T, Verizon, T-Mobile, etc can help you with. The hardware just isn't there. Make sure you match your purchase to the carrier you're using. From Ulefone, I've owned 3 devices so far. First was an Armor 9 (thermal camera phone), an Armor 13 (giant batt), and the Armor Pad. I had the Armor 9 for about a year (bought 18 Jan 2023) and I had broke the screen pretty badly. Parts were easily available, ableit ship from China, so there was a delay. I was able to repair my broken screen and replace my USB-C port (as preventative maintenance) with ease. I used the thermal camera to help diagnose issues with equipment at work and the phone was solidly reliable. I picked up the Armor 13 when it came out because it's massive 13,200mAH batt enticed me. I bought it on 19 March 2022 and i've been using it ever since. So signs of battery issues or the like. I've dropped and beaten the heck out of it and it's taken it all like a champ. I've only had the Armor Pad for a little bit of time but it has done me no wrong. I just works. I've been primarily using it as a glorified GPS in my car.