Dan.com (A Godaddy company) are a bully.
Dan have been destroyed by Godaddy, Godaddy bought this company and turn it to a horible company. They hardly respond to customers and if you only have few 1000s domains and not many in the 5 figure value, you will be treated like garbage. You have to pray you don't have any problem with transactions because they have a useless payment system and they will ignore you. DAN took their commission, the buyer have my domains and 20 days on, I am still waiting for DAN to pay me and the worse part of this, DAN does not know when that will be. Dan sold my domain, send me payment in USD instead of GBP, the money was rejected by my bank, 20 days pass, DAN still telling me that they are waiting for the fund to come back to them. They said, their payment system does not have trace facility, they cannot find out where the fund is or when the fund will be with them and they can only wait. My bank was able to provide me with w report that give the exact date of the payment been rejected, my bank said the fund should have been with the sender in few days but 20 days on, DAN still dont have my fund and they don't know when they will get it back, they can't trace it and all they can do is wait. All this while, they have sold my domain, they have taking their own commission but me the domain owner will just have to wait. I made a complaint, I get a support person that tell me their is nothing they can do but to get payment team to reply to my messages. I ask them to escalate the complaint and it looks like DAN does not have a complaint department, they keep telling me that they have send the complaint to their senior executive, till today no one contact me. Which kind of payment system is DAN/Godaddy using in 2023, when a payment is missing and they cannot investigate where the fund is. DAN/Godaddy is basically telling me that they have no way to find a payment they have sent that have not been delivered. This is a new account and I set the payment fund to be GBP not USD before payment was made. The excuse I was given was the fund was sent in USD because the sales was agreed before I set my preffered currency. It's 2023, but DAN/Godaddy want everyone using their platform to set price in USD. This is the killing of DAN, this was not an issue before Godaddy bought DAN. Now, I don't know what to do, how do I get my money from DAN or get my domain back. Below is one of the reply from DAN/Godddy: ---- Hi In this case, we sent the funds in USD, as indicated in the transaction details. You opted for GBP after setting up the sale, but you didn't notify us to pay in GBP before we sent the funds. The funds were sent in USD and haven't been returned to us yet. We can only wait for the returned funds before we can resend it. Unfortunately, we won't initiate a resend until we have the returned funds. In our experience, some cases can take days to return and some can take up to months, and the timeframe for this process is beyond our control. We are checking the returned funds daily and will update you as soon as we have an update. ------- After they have made a mistake, now they want to blame me. This is the time line of event: 2023-10-11 11:05 - domain sold 2023-10-11 13:46 - set payment 2023-10-11 20:26 - Domain transferred 2023-10-12 14:44 - Payment sent and Transaction closed Above is the timeline which shows, payment was sent the next day after I set payment method. Also, saying that they don't know when they will make payment since it could takes months. What kind of payment system is DAN/Godaddy using that is taking months to resolve payment? ------------ My bank asked me to ask DAN if it's their bank that said there is nothing they can do other than wait. My bank could not beileve that DAN's bank said they cannot trace the funds other than to wait and hope it comes back. This is DAN's reply: This is indeed an unfortunate case. As previously mentioned, we've dispatched the funds from our end, and the payment can only be resent once the funds are back in our possession. Typically, in case of an issue, the payment bounces back. However, the duration varies, ranging from days to months, depending on the circumstances. Our approach is to monitor the returned funds daily and provide you with updates as soon as we have any. ------------ As you can see from their reply, DAN made a mistake sending fund in USD instead of GBP, instead of contacting their bank to resolve the issue, their position is to do nothing and wait for the money to come back into their account. Also according to DAN, this could be days of months and they expect me to wait until then. DAN have collected their commission, they have sold my domain but they expect me to wait months before I get paid due to their mistake? What can I do? This is bullying.