Worst airline experience of my life!!!!!
DISASTER !!! Passengers were boarded and then suddenly forced to leave the aircraft with no explanation. After that, we were left for hours with no communication, no organization, and essentially no assistance from the airline. The “hotel solution” they provided was completely unacceptable, with unsafe conditions and not even enough rooms for all passengers. Many of us had to return to the airport and sleep there because there was simply no real accommodation. Meanwhile, airline staff disappeared and were nowhere to be found while passengers were left to deal with the chaos alone. The flight was then delayed again, leaving people stranded for nearly two days. On top of that, they broke my suitcase, connections were missed, and their refund system doesn’t even work. This airline showed a shocking lack of responsibility toward its passengers. I would strongly recommend avoiding it.