Incorrect item sent, no sensible steps provided to rectify
What was sent to me was not what I ordered, then the customer service representative tried to tell me that the stone (which was clearly not what was ordered) was definitely what was ordered. The picture and description in the listing is entirely different from what was sent to me. The only similarity is the minimalist setting around the stone. The stone itself is a completely different geological formation from what it was stated to be in the listing. It was supposed to be a small Moldavite pendant. What was sent is a large chunk of what is clearly Fluorite in a setting somewhat like what is shown in the listing. The 'free' item was also apparently out of stock at the time I ordered, leaving me out $50+ after shipping for a single item that wasn't even the right one. Now, to return the incorrect item, they want it shipped to China with tracking, which will cost me almost as much as the refund would be, since I'm certain they will not refund the original $20+ shipping fee. The package came from a NY address. I have no idea why it couldn't be sent back there. As soon as I asked after a shipping label being provided, they have stopped responding to emails. I can only assume that they refuse to continue emailing if they realize that the customer is actually quite serious about a refund.