Atrocious Customer Service
I received a faulty device so I reached out to their customer service. I was asked to send a video showing the issue, which I did according to the guidelines provided. They then asked for another video with additional criteria, which I recorded and sent. I was asked to send a third video, again with additional criteria, so I requested to escalate the issue. It was only at this point that I was sent a replacement device. At the time of this issue I had already placed multiple orders with the company (enough to have been placed in their VIP program). The VIP treatment I received was to jump through multiple hoops to prove I was not trying to scam them. This was the worst experience by far, however other interactions with their support team are in line with the other reviews: responses are slow, scripted, and dismissive.