Poor Customer Service Resolutions for Shipping Needs
Our company order was shipped and due to deliver on a weekend when our office is closed. I tried working with WH Candy to change the delivery date, only to be told they cannot do anything. I spoke with UPS and they told me the sender would have to put in a delivery date change request. When I told WH Candy this news, they reiterated that they could do nothing with no further explanation. I was disappointed in the level on non-helpfulness from WH Candy's CS team. Placing the burden on your customers to figure it out themselves is not the way to keep them coming back.