Want to work for free?
Do you want to have to hire a person to work full time managing TBS? Do you like being ignored and having your calls go to a automated "call back list"? Than TBS is the company for you! We have had: -Non factored loads been paid to TBS and they hold the funds for over a year and give us the run around about whether they have it or not. -Chargebacks multiple time on the same load, despite the load having been paid in full by the broker. -"Oops we can't find the payment in our system, we have to chargeback the load" despite being given the exact time and ACH transfer number from the broker. -One time they deposited $6,000 of another company's money into our account and realized it 18 months later and started pulling money out of our account. But somehow it was our fault? -Recieved chargebacks 3 weeks after the load date despite the contract stating that we were on a 90 day recourse. -Not sending invoices to brokers and then charging us money. Icing on the cake is that they then ask us to send an invoice ourself, I mean at least give me some benefits for my labor. -Anytime you seem to be making headway and getting somewhere....BAM... new account executive that will take 3 weeks to figure out the system, but not before they make about 15K in mistakes. -Do you remember back in the day where you had limited minutes on your cell phone? TBS must have a similar provider for their email and phone, they send about 1 email a day and 60% of the time it is the good old "we are review this issue" I could write a book of essays of all the ways that this is the worst factoring company you could choose to work with. But I don't have the time, we got a new account executive and I'm busy training her on their own system. Edit 11/15/2023: I would like to make this edit in response to TBS' response. I have contacted my account executive, the woman above her and the customer service line that automatically tells me that my number is known to them and they will call me back. I would like to submit two quote from our representative today: -"Once something is cleared on our end it is out of our hands." (In response to being charged back despite the check being sent and cleared by TBS) and my favorite- -"Once an invoice has been charged back we do not do anymore research on this." (In response to being again, charge back on a load that had already been paid and charge back before. At this point how are you guys not being investigated?