Very disappointed
EDIT: After posting this review Kid Guard offered me a refund IF I would change my review to 5 stars or remove it. Teens are smart. I realized that even though I have access to my daughter's phone, she deleted all the messages she didn't want me to see. They might just be something silly, but I wanted to be able to check in once in a while and make sure there was nothing concerning. I was concerned for her safety and instead of finding help, I wasted money and time fighting with 2 companies that had been recommended in online reviews. I purchased 2 different programs (Mspy and KidsGuard Pro) that I thought would allow me to see deleted messages. Neither one worked as expected and both companies were terrible to work with when I tried to get help and then a refund. Mspy says on their website that they provide screenshots and a keylogger. They claim you can “Monitor every keystroke & every tap”. These features are only available on a jailbroken phone, but that is not made clear. It would be nice if there were a clear chart explaining the many options. Once I figured out that the option I purchased was not going to do what I needed (because my daughter’s phone could not be jailbroken), I was offered other options to switch to. None of these options actually does what I need either. I explained that multiple times and was told over and over that I could not receive a refund. One of the reasons given was that refunds could not be issued when “a user does not accept technical assistance. I had declined the technical assistance because they had confirmed that the program did not do what I needed it to so it was pointless to waste time trying to install it. Since the money was already lost, I scheduled a tech assist appointment (the only way to switch options). The first appointment was a week and a half away so they offered to freeze my subscription until then. The option I am going to switch to says it will track text messages and call logs, but deleted messages are not distinguishing from undeleted ones, and if they are deleted too quickly it will not have a record of them. Whenever I close mStar, I need to restart my computer to be able to open it again. If I leavet it open the screensaver lock does not work. I purchased mAssist without intending to, and I’m normally pretty careful about checking things like that. I have 2 separate charges on my account, one for $31.49 and one for $28.50. EDIT: I had the scheduled tech appointment and wasted an hour. The technician was not even able to get the program installed. Asked again for a refund and was told no. I also tried the Kid Guard program. My experience started with paying for the program and not being able to access it. I was then told that they had closed the payment channel I used and they would give me a month for “free”. So it seemed sketchy from the start. It was not clear to me when I purchased, but apparently when you purchase KidsGuard Pro it contains four programs: KidsGuard Pro for Android, KidsGuard Pro for iOS, KidsGuard Pro for iOS RT, and KidsGuard Pro for iCloud. You can switch between them, but only use one program at a time. The website does not offer a chart or any clear explanation of what each program monitors. I was under the impression that I would be able to see screenshots and have the keylogger feature, but I was not. I purchased KidsGuard Pro for iCloud thinking that that would be the easiest solution, only to find out that it did not offer monitoring for text messages and calls so it was useless for what I needed. KidsGuard Pro for iOS RT only works with jailbroken phones, so my only option was KidsGuard Pro for iOS. I switched to that, and it took several attempts to get the wifi connection to work, so I was connecting to my daughter’s phone daily with a USB cable. It uses an itunes backup and theoretically is able to check text messages and call logs. While the backup is loading, there is always a message saying to be prepared for it to take hours. However none of her deleted messages show up. I have intentionally sent messages to her and then gone on her phone and deleted them. Even when they still appear in her “recently deleted” folder, they do not show up on KidsGuard. I was told this is because the data is quickly overwritten. This doesn’t seem to make sense because I could still see the messages on her phone. I was told, “Please kindly notice that the deleted data on your target device is easily overwritten by filling in new data, turning off the phone, or other operations. Once the data is overwritten, no data recovery tool can help. So sorry about this.” The messages that I was able to see (the undeleted ones that I could already see on her phone) all showed up in a different time zone which was confusing. Also, when Kid Guard is open, my computer does not automatically lock after a minute, which I have it set to do.