This company is an absolute joke
This company is an absolute joke, I've currently got every order late for delivery and the customer service doesn't seem to care or do anything about it. I made an order for a black cardigan order #504924311471431680 just black nothing else and they still messed that up. The white under base is clearly showing around the pockets and the black isn't Black it's a faded Black, very poor quality and poorly made. I brought this problem to their attention and I was told that is how the cardigan is meant to look and refused a refund. It's an absolute joke. I've also got another order #506338830890442752 that wasnt delivered and has been returned to yoycol. When I asked why they told me the address is on the order is wrong and I'll need to pay a redelivery fee. When I explained the address is correct they said they don't know why it couldn't be delivered and the reason is unknown but if I pay the redelivery fee they will get it delivered. There's absolutely no reason why it couldn't be delivered in the first place and noone is giving me a valid reason as to why it wasn't delivered but they want more money which I will not be paying. I've used yoycol for about a year and they've been ok, the clothing's cheap and for that you get items made with cheap materials which is understandable. However recently the last couple of months they've been a nightmare, like I've said the quality isnt going to be fantastic but when an item is delivered with the underbase white showing that's not acceptable and is a faulty product and if yoycol can't see that then there's a problem. And deliveries just aren't being made. At the moment I make an order hope to god it gets delivered, then hope when it arrives it's in good condition. Because if not then it's my problem and not theirs apparently, even though I'm getting bad reviews for my business and paying the cost for yoycol failures.