Rocky start, but quick to try and make ammends
when I ordered my waders I expected them to arrive within the 7-10 days that the website stated, but that did not happen and in the beginning my communication with the customer service team was broken and not particularly helpful. I would start an email chain and would get only a single response, even if I replied again with a question. When the waders arrived they were clearly used. There were random objects in the pockets, including prepackaged cookies, and mud on the boots. To top it all off they were packed in a hefty bag. As I am sure anyone can understand I was upset and I sent a scathing email to their customer service team to express my displeasure. I even wrote a review on this website to detail my issues. The original review had only a single star. Then they surprised me. Within about 20 minutes of sending that vitriolic email I got a response explaining why each of the issues I had experienced had happened and a heartfelt apology for my trouble. On top of that they sent me a brand new pair of their heated waders as a gift. Those waders arrived quickly and were in perfect condition. The used waders they sent were perfectly serviceable as well. I took them on a hunting trip a couple days after they came and they held up just fine. In the end I think I would be willing to order from this company again. I cannot in good conscience leave a perfect review as my initial interactions were not good, but I am pleased with the quality of the products I have received and with how hard they have worked to make amends for the issues I had to deal with.