I placed "two orders 8 days ago"
I placed "two orders 8 days ago", and neither of them has been completed. For more than a week, instead of actually resolving the problem, SEAGM support keeps telling me that I have to wait while they contact or receive an answer from their **supplier**. This is completely unacceptable. I purchased the service from "SEAGM", not from some unknown third-party supplier. My payment was made to SEAGM, and SEAGM accepted my orders. Whatever relationship they have with their suppliers should be "their internal problem", not something the customer has to deal with. Why should a paying customer wait "8+ days" simply because SEAGM cannot get an answer from its own supplier? If you advertise and sell a product or service, you should either: - deliver it within the promised timeframe; - immediately provide a clear solution if delivery is impossible; - or issue a refund. Instead, my money has been tied up for over a week while I keep receiving essentially the same excuse: "we need to wait for the supplier" From a customer's perspective, this shows a serious lack of responsibility. SEAGM acts as the seller when taking the payment, but when something goes wrong, suddenly the responsibility appears to be shifted to a third party that the customer has absolutely no relationship with. After "8 days with two unresolved orders", I cannot recommend this service. If you are considering buying from SEAGM, be aware that if something goes wrong with your order, you may end up waiting for an unknown amount of time while support tells you they are waiting for their supplier. Absolutely unacceptable customer service.