Forget customer service
The printer I got, for now, works fine. The sales department and costumer service were appalling thou. If I could give them a zero, I would. A simple delivery instruction (made following their own guidelines) was ignored - "Leave the parcel at my door. It can't be seen from the street and I have a doorbell camera". How hard was it to instruct Australia Post with that? Xiaomi did it. Customer service, when I complained about it, brushed me off by basically saying, "Sorry for your inconvenience. We can't do anything". What a joke! No wonder everybody says that "from Creality you can only move up in 3D printing".