TitleDisappointing quality and zero repair support for a "pro" tool
Title: Disappointing quality and zero repair support for a "pro" tool "I purchased the Milwaukee M18 PACKOUT with Charger expecting the professional-grade durability the brand is known for. Instead, I have a $300+ paperweight. This unit is only 2 years old and has been used exactly three times. On the fourth attempt, it completely failed to work. When I contacted Milwaukee, I was told the warranty would not cover it. More shockingly, they informed me that they do not even sell the replacement part required to fix it. Their only 'solution' was for me to take it to a service center and pay over $200 for a repair—which is nearly the cost of a brand-new unit. It is unacceptable that a tool used only three times is already broken and considered 'unrepairable' by the manufacturer unless I pay for it myself. Milwaukee claims to be 'Heavy Duty,' but this experience proves their products are disposable and their support is non-existent. I will be looking at other brands for my future tool needs."