7 years and not getting better at customer support.
I have been with Front point for almost 7 years and every time there is an issue it takes weeks/months to resolve rendering the system inoperative in the resolution stage. During COVID the wait times for tech support was measured in hours. I had to give up up on multiple times to get a faulty motion sensor replaced. Most recently I had a door sensor give a tamper alarm dozens of times per month with no call from the Frontpoint team to resolve...only calls at 3 in the AM to make sure the tamper alert was not real! Today the response time is better but I don't have time to stay on hold for 30-45 minutes to resolve an issue. They monitor our systems and should call use when sensors go bad to see how to help instead of waiting for us to call them an d be on hold for minutes/hours to resolve. I just started using ADT for my other residence. $10/more per month for monitoring but infinitely better service. Front point's days are numbered. When my agreement is up I am done with them unless they radically change their ways which is doubtful. Look at the response! They have my name and they want me to contact them? Typical response.