POOR HOTLINE CUSTOMER SERVICE
i called due to there's a notification from MAE said that i've spend RM10.XX on 15 Nov, where i didn't. At first this customer service guy was ok he did helped me at the first place. till i told him i also saw this similar transaction on 4 NOV then he started to be so rude where he said, IT'S YOUR OWN FAULT YOU APPROVED THE TRANSACTION then i asked him, if you say that i approved the transaction how about today's notification he replied IT'S JUST A CONFIRMATION NOTIFICATION and said, so we will still block your card and the replacement card cost RM50 hello? do you really think i called just to cheat you for that RM10.49? and also 4th transaction, 15th confirm? 11 days? will anyone realized? i don't mind to be charged that RM60, but can you please talk nicely? and i serious didn't know the money i paid for this company is using another name? and 11 days ago, expecting everyone to remember every cent spend?