Mandy gets an A + in Class of Customer Service
My AceFlare acct.(NetSpend) was frozen due to suspicious activity...I attempted to access my mobile app and could not answer a security question to the satisfaction of the Artificial Intelligence which I assume posed the question as such information was at no time offered by me nor agreed upon with representation of protocol for security purposes regarding access and my identity. Mandy at the Eugene store has been most helpful in efforts to resolve the issue with stout insistence of my identity and rightful owner of the account. Her genuine desire to help me has kept me onboard. It is complicated and she could have let it go, because of technicalities, but chose to side with me, clearly demonstrating her willingness to grasp with exactness, the mitigating circumstances of my situation. Thank you Mandy. You've always stayed true to yourself. Excellent customer service! Bravo... William S