I cancelled my plan on 3rd April
I cancelled my plan on 3rd April, was told that the official termination will be completed within 3 working days, i was charged for an additional month on 6th April. Called in, they told me plan is confirmed terminated and they will refund the money within 10 days to the credit card that they charged to. Been more than a month and nothing is done. I submitted a support email and called the next day, they now say they saw my support ticket and need me to send in my bank name, account holder name, and account number to process the refund. They then proceeded to delete my support ticket without a single acknowledgement nor reply. They owe me 2 months worth of subscription and constantly telling me different things to postpone the refund. I have had absolutely ZERO good experiences with viewqwest for my 2 years with them. If you're getting convinced to sign a plan with them, think many more times. It's gonna be hell.