Heather was very patient and…
Heather was very patient and sympathetic as well as empathetic to me and my situation. She gave very good suggestions. And made sure to ask if I understood her reasoning for the suggestion. She got a little emotional at the end but so did I. But she got all the disclaimers in. After the first hour. I was struggling to care just send the paperwork. That would be my only complaint. But I understand 😊