Incompetent Support - Critical Service Failure
I regret to share an extremely disappointing experience with OneSimCard's support and service. As a customer who relies on their SMS service for essential 2FA (Two-Factor Authentication) access to my bank account, I have encountered a severe disruption that has persisted for over 15 days. (We are not able to get sms since 1st november) The inability to receive authentication messages from my bank has effectively blocked my financial operations and caused significant inconvenience. This disruption, which directly impacts my access to vital banking services, has had dire consequences for my ability to manage financial transactions. And there is inadequate response from OneSimCard's support team. Initially, they attributed the issue to the Bank of America, which led to unnecessary delays in addressing the problem. It was only after further investigation that we discovered the complete failure of PEN numbers, which is integral to the service. This experience has not only eroded my trust in OneSimCard but has also raised serious concerns about the reliability and competence of their support and services. As a customer who values dependable and efficient service, this ordeal has been deeply frustrating and has caused undue stress. I hope this review serves as a cautionary tale for others considering OneSimCard's services. The inability to provide essential services such as reliable SMS delivery for 2FA has left me extremely dissatisfied and seeking alternatives that prioritize customer satisfaction and service quality. In light of this experience, I would strongly advise potential customers to explore other options and exercise caution when relying on OneSimCard for critical services.