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Alberto Nuccio

意大利

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Tomtop

It"s scammers, don't buy!

I'll explain: the goods usually arrive. It's a shame that there is no customer protection service and no guarantee, unlike the 12 month guarantee they promise: The goods do not arrive due to problems with the carriers? YOUR BUSINESS, SHIPPING IS NOT COVERED (even if they claim otherwise). And now I'll explain the latest problem I had with them: I bought a smartwatch for 125 euros (almost 150 dollars). After 2 months it no longer worked, it was totally dead. I contact customer service and they start asking me for videos and to take measurements with professional tools, which unfortunately for them I have (I work in a hi-tech company), but if you are an ordinary civilian, they dismiss you with an "until you have Once we've made measurements on the electrical components, we can't do anything." After carrying out the measurements, it turned out that a thermistor, varistor or resistor in the charger probably tripped, which then shorted out the smartwatch and destroyed it. They replied that they were sorry for the damage and that they would refund me 20 euros. What?! I spent 125 for a defective smartwatch, covered by warranty and they give me 20 euros? Oh no, apply the warranty service and send me a working model, or a refund! Well, to date, 8 months after the purchase, things are still going on: they reply to my emails every time with a different refund (it seems like a bot, they even use the same phrases) and among the mountain of emails, we arrived from a minimum of 13 euros, to a maximum of 35. You have understood? They're basically having a charity auction instead of giving me what I paid for! They don't replace the item, they don't send me a refund and they continue to make fun of me for months! DO NOT BUY FROM THESE POOR THIEVES, if I had bought on Amazon, I would have had my smartwatch new and working 1 day after the breakdown and without having to waste time on videos, measurements and being made fun of by email! They say a lot about sites like Wish, Alibaba and others, but at least they have good customer support. They don't write "12 month warranty" and they don't throw coins at you if you buy defective items worth hundreds of euros! DO NOT BUY, maybe it's fine with you: the object has no problems with shipping and will never break, but otherwise, you will have wasted your money plus a lot of time being humiliated and made fun of by email. It is full of e-commerce sites: Amazon, eBay, Etsy, Wish, Alibaba, Mediaworld and all those of the parent companies of the products you buy from third parties (Sony, Samsung, Apple, JBL, Sennheiser etc..) Don't go and buy from someone who guarantees you a warranty service that then doesn't apply, don't risk it!

2024-04-18