Return
I received my order, and unfortunately it did not meet my expectations. The fabric, the cut, and the overall quality were very different from what was shown in the photos. In addition, the item was too small for me. I contacted customer service within just a few hours of receiving my order to request a return. Instead of providing return instructions, I received a reply offering me a discount or suggesting that I exchange the item for something else. If I still wanted to return it, I was told to contact them again. No return authorization or return instructions were provided. This made me feel that the company was intentionally delaying the return process instead of helping resolve the issue promptly. That was very disappointing. As of now, I am still waiting for a proper response regarding my return request. The initial sales-oriented reply was sent almost immediately, but after I confirmed that I wanted a refund, communication slowed down significantly. July23: I just realized that the return address you provided is in the United States. Are you aware that international return shipping from Canada to the U.S. costs around $30? I think it’s important to let your customers know about this before they place an order. In my case, I paid about $80 for the item, and if I have to pay around $30 for return shipping, I would only receive about $50 back. Could you please let me know whether the return shipping cost will be covered by you, or is it entirely at my expense?