Verified over and over, yet every salary withdrawal turns into a stressful investigation
I've never had this kind of experience with any financial platform before. I work for a legitimate employer, my account has been verified, and every dollar I receive is legal income. Still, almost every time I try to withdraw my salary, the payment gets frozen for another compliance review. What frustrates me the most is that the verification process never seems to end. First, they wanted a selfie with my passport and a handwritten paper showing the current date. I did it. Then they instructed me to go buy something and send them the receipt. They even suggested using a newspaper. A newspaper? Who even buys newspapers anymore? Where can if find it??? I still went to a store, bought something I didn't need, and sent them the receipt. Then they wanted another selfie, this time holding the receipt. They requested my bank statement. I have already proven my identity multiple times. Every login is protected by 2fa through both my email and my Deel account. So why am I constantly being asked to prove that I'm me again and again? The support team is polite, but that's where the positives end. The responses are always the same, with no real explanation of why my withdrawals keep getting flagged or what can be done to stop this from happening in the future. The worst part isn't even the delay itself , it's the feeling that every payday comes with the risk of another investigation. Instead of simply receiving the money I've already earned, I'm left wondering what document they'll ask for next. There is already enough stress in everyday life. I don't understand why accessing my own salary has to become a monthly source of anxiety. I've cooperated with every request, submitted every document they asked for, passed every identity check, and still nothing changes. If you depend on receiving your salary on time, think carefully before choosing Deel. My experience has been repeated delays, repeated identity checks, and no confidence that my next withdrawal will be any different. Yesterday was payday, yet once again I don't have access to my own salary because Deel has delayed the withdrawal yet again.