SCAM!!!!!!!!
***DO NOT TRUST OR PATRONISE THIS COMPANY*** TLDR: I got awful, smelly, cheap dolly like hair, asked for a refund - back and forth for 1 week and offered $25 despite paying $255.68 and treated with the utmost disrespect and contempt. ******* This has been a nightmare experience from the beginning. I ordered this hair on the 26/10/23, I had to download a strange app which didn’t update any of my tracking details, I had to contact customer service repeatedly just to receive an update and get my delivery. When the hair arrived it SMELLED - badly, when I washed it still smelled. It SHEDDED CONSTANTLY and just felt like cheap plastic rubbish if I am honest. I combed, brushed and conditioned it and it just got worse. I notified customer service with photographical evidence on the 19/11/23. THEY TOLD ME TO SEND THE BRUSHES AND COMBS THAT I USED and that they would be performing a ‘hair test’ at their factory - after sending pictures of my brushes and combs they told me they only sell ‘perfect real hair’ even after I showed them photos of the spoilt hair and I did not even receive the results of this so called ‘hair test’. Overall, customer service was incredibly, UNREASONABLE, PATHETIC and RUDE. I PAID $255.68 FOR THIS HAIR AND TOLD I WOULD RECEIVE A $25 REFUND (yes, insulting). I have now requested to be put in touch with the manager because this is appalling. Lastly, word of advice - support real black owned stores instead - this is not worth the hassle and I was being treated like some fraudulent, desperate, scammer despite asking for a FULL refund for a faulty product like any regular person - I tried to reason at first but they clearly don’t care about their clients or our demographic despite plastering our images all over their stores - Rubbish.