Attention with Returns from Germany or Europa. Poor Service via Email
The store advertises with easy delivery throughout Europe. I got half of my order and automated excuses from customer service via email. After three days I got my second part of the order. Since my advertised 20$ surprise gift was an 8 page "survival handbook" I wanted to return my order to the warehouse in Germany I got it from. Obviously a Mailbox or Container Company Ltd. from Hong Kong in the harbor of Bremen. My order was from Feb 21. Now a month later i still got no address in Germany to return my order to. After numerous emails and automated excuses which always take a week I decided to contact via their provided whatsapp number with no response. But finally got a contact through instagram. Everytime I wait for a week to answer my mails I get immediate response after I contacted the instagram account. So now they provided me an address in the United States. The return costs the same as the actual price of my order of approx. 120$. If I am advertised with uncomplicated delivery from a german or European warehouse I assume that this is also the return address since no return address is provided on the website to get information before you order. All in all a very unsatisfactory service. Now I am sitting on goods worth 120$ I am not satisfied with and can't get my money back. I have a slight feeling that when I am finally able to return the order maybe after a year or so the return goes mysteriously missing and I have no goods and no money. Then or If I get my money back I will write a second review or change this one for good.