They charged me 10s of thousands of…
They charged me 10s of thousands of dollars up front and did nothing for almost a year. Was passed from one person to the next, given questionable advice like wait 10 years and the debt will go away. I asked several times for the recording of the hard sell to get us to sign, that I believe violates UDAAP (unfair deceptive practices). I was told they had a direct line to the irs (they do not), that they would immediatley put a hold on any paycheck garnishment/property seizure (they did not). The handler we got was the worst customer service person ever, she would send docs with no explanantion of what they were. They do not document anything they say on the phone so I started using email for a papertrail In then end I got zero relief from the IRS and because they dragged it out so long I ended up much more in interest/penalties if I had just set up a plan myself.