Very disappointing refund experience…
Very disappointing refund experience with Trip.com I purchased and paid for a Wizz Air booking through Trip.com (UPK92D). Due to a booking/payment issue, a second booking (SKBNTV) was made for the same flight. SKBNTV was purchased separately through Lastminute.com and was used, while the Trip.com booking UPK92D remained completely unused. I informed Trip.com about the duplicate booking situation and requested a refund. I also followed Trip.com’s instructions and contacted Wizz Air directly. I submitted a claim on 1 September 2026 (Claim ID 20acde61) and provided the requested passenger documents. The problem is that I have been repeatedly sent between Trip.com and Wizz Air. Wizz Air could not verify UPK92D using my personal contact details and told me that the booking owner/agency should provide the required information or contact Wizz Air on my behalf. I purchased and paid for this booking through Trip.com, so I do not understand why I am being left to resolve the communication between Trip.com and the airline. I am still waiting for a proper resolution and a full refund for the unused UPK92D booking. I hope Trip.com will take responsibility for handling the case rather than continuing to redirect the customer to the airline.