I am flustrated firstly it’s so…
I am flustrated firstly it’s so difficult to contact you. After all effort taken, I did chat with your chat room, but the end result is disappointing and angry. I’d booked a one way flight from Osaka to Sapporo on 14 April 2024, I made a mistake of key in wrong date, it should be on 12 April 2024. After printing out the email, I realised my mistake immediately within 1 hour. That’s when I started to try reaching you for amendments. Despite I buy the service package premium and ticket guarantee and paid S$60.00 for that. Your guy just answered me that no way to change it. I did deal with a lot of other travel agent, such as Agoda, Booking.com, Expedia and even Airlines directly, this kind of response is completely out of my expectations. I have no choice but booked a new ticket from other agent. Your attitude and responsibility level is completely a disappointment to customer like me. Please review yourself and upgrade your service before looking for survival.