Not the middling experience I expected!
So this is my first time ordering from UK WhatGeek! I ordered a TrimUI Brick in Black from WhatGeek UK and then had a panic that despite knowing it was coming from China so I was in for a wait, I hadn't researched the company to know if they were trustworthy! I then came here to Trustpilot, saw the middling reviews and realised I may have screwed up a little... Thankfully that was not the case! I ordered on the 20th May, paid the extra £6.99 for priority processing and shipping, and my order arrived here in the UK from China on 26th May - 6 days total!! I had a good experience of customer service, where I queried why the status of the order hadn't changed in the first 2 days, but they responded within a 2 hours and informed me where my package was, and then the tracking updated! They estimated 5-10 days left from that point but it arrived much quicker. My only reason for knocking off 1 star for WhatGeek UK is that A) you could be misled into thinking that they are based in the UK, but they are not, B) the item showed up in a thin padded envelope and could have easily been damaged in transit, but thankfully it wasn't as the TrimUI Brick does have quite robust packaging anyway! WhatGeek UK, please upgrade your packaging when sending items! Other than that, I have had a good experience with them and can recommend to people buying small handhelds!