Immensely Disappointed
At this point less than one star is where I'm at. Subject to change pending an explanation, and receipt of my product. I have reached out via recoil gunworks site, email, and phone with zero response over the past few days. My $549.99 purchase has been in processing since November 21st, and it is now November 30th. I don't even have a tracking number yet. The item purchased is not an FFL required item, and is not regulated in my state. The item was also paid in full at time of order. The lack of communication has been deplorable to say the least. What I do for a living is provide updates on hundreds of orders a day by phone, email, system messages, and I leave with zero unanswered requests each day. To put this in perspective, we are also a small business, and have only a couple of employees at this time. To all of our clients the most important thing is providing them with reliable and consistent updates. I want to support recoil, just as I support other small business, but they are making this really hard for me to do at this moment. I just really see no excuse for the lack of response. Even when we are overwhelmed, constant communication is the most important aspect of maintaining our clients.