My wife and I both a new Oura 5 rings…BUT
My wife and I both a new Oura 5 rings for about a month now. We like the ring, although it is mostly plastic for $500. Its comfortable to wear and excellent batter life so far. The app is good, although it takes some time for the software to learn your metrics (that's normal). The bad thing is customer service. We were never able to get the "refer a friend" discount after going back and forth with customer service no less than 20 times. They said at the onset my wife, who purchased her ring first, could just touch the referral link, it wasn't on the app. CS said it was a software glitch and would be fixed soon, that was 4 weeks ago... Then came the back and forth, always a reason why to wouldn't work, and multiple service reps complain about how busy they are... Even if you are you communicate that to your customers. So as of today I am protesting the entire charge in an effort of finally get someone's attention. Two other points to be aware. The you requests a manager they say they aren't any, if you can believe that. Also, when you purchase the ring they provide a 30 day trial of the app service, which you need to access all of the features. The reason the refer a friend doesn't work in my option is your purchase triggers the app trial, which in turn does not permit you to refer a friend. You have to wait until day 30. Of course this is not mentioned anywhere or by anyone. I'd expect this from a US based company, but not these guys. If we had it do over again I'm not sure we'd do it due to these issues. Bottom line, customer service terrible and dishonest, plastic ring, high initial cost, and requirement to pay the annual fee to really use it.