Have not received my order
Ordered a printer, filaments and an enclosure kit on 23 November 2024. The filaments and enclosure kit arrived but no sign of the printer. I have been told it was dispatched but no tracking details have been provided. I was told it would be prioritized but yet it has still not been dispatched. I have requested a refund several times but customer service will not even acknowledge my request for same and yet cannot tell me when the printer will be dispatched. This was a santa gift - so disappointed with this company and in particular the customer service.