UPDATED: Still waiting...
Update: Got the towels and I do love them. I just wish I didn't have a closet full of "guest" towels that will just sit there because of this. I'm giving 4 stars because these towels are amazing, removing a star because of order delay w/o customer service remediation, just an offer to buy more products at a discounted rate. I am still waiting on an order that got delayed. I ordered my towels on October 29th, and today is December 4th. I understand delays happen, so I have and will continue to wait patiently for my order to arrive. This review email came up so I will put my honest opinion since they want it. The response for remediation when the delay first happened was a 15% discount on more products; however, I still don't have the ones I ordered in the first place. A better remediation would have been 15% off my order that could be sitting - which I can only assume- somewhere in the ocean. I was introduced to these by a friend and was so excited to get my own, but now, I would never order again. I'll stick to the ones I can get locally and on time. If I could cancel, I would, but I will stick with these towels whenever they decide to show up.