Bad Service
I has been using Calecim for some years and always get my products online. This time round the customer service is really very very bad. I bought 2 bundle deals online and a pigment lotion. Firstly, website stated 30ml (with their picture) SGD$118 and endup I was charged $232, when I write an email to Calecim, the customer service by the name THERESA , told me $118 is USD and after convert to SGD is around $232. And she said I bought from the US website BUT it was clearly stated SGD , how do I know whether is a SG or US website. And she said by right I cannot buy the 30ml pigment lotion but again, I bought it and was send to me and insisted nothing wrong with their website!!!! So I’m in the wrong for getting from wrong website and purchasing a product that is not suppose to be purchased but was send to me. ( I can’t attached the screen shot to this review if not I would definitely attached it) Secondly, in their website , bundle deal comes with 2 sample kits but I only received 1 sample for bundle deals online (which they also dated clearly that each main product will come with 1 sample kit) , bundle deal is 2 main products. Then Ms Theresa said she will have the fulfilment to sent me the shortage of the sample kit but after 1 week I still don’t receive the sample kit so I emailed Ms Theresa again, this time she has another story saying fulfilment dept said only come with 1 sample kit included. IT WAS CLEARLY STATED IN YOUR WEBSITE THAT BUNDLE DEAL COME WITH 2 SAMPLE KIT! ( I can’t attach photo to this review, if not everyone could clearly see it) And years of purchasing online for Calecim products, bundle deal always comes with 2 sample kits. I’m totally disappointed with the company, the customer service , the way they promise and did not fulfill, turn and twist with words, pushing blame on the client, totally disappointed. I will from now stop using and buying the product no doubt it’s a good product I must say and more important am proud that it’s a sg product but with the customer service like this, I will stop buying the product. So please consider before buying because it would cause you to waste your time disputing all this overcharged , not getting refund for what u saw on website and not getting what they stated on the website.