Bad Customer Service
I made an appointment with a local installer for the Wolfbox g900 Tripro system. The installer told me to call Wolfbox to make sure I ordered what I needed for my 2025 Bronco install. The fella that helped me asked me no questions. I told him I had a 4 door 2025 Bronco. He did not ask me any questions on how it was to be installed. I assumed that the G900 Tripro system came with a hardwire kit (both fuse and OBD). I drove 60 miles to get my camera system installed only to be told that my system did not come with a fuse hardwire kit. The whole point of me calling was to get the right kit. When I called Wolfbox again the fella talked in circles but would send a hardwire kit. I asked if they would send an email to confirm what they were sending. I was told only tracking information. The tracking information had no product details. Plus it was going to be 10 days before I received it. I ordered the kit on my own via Amazon. I sent an email to customer service and never heard back. Be warned their customer service reps are farmed out to other countries and they do not seem to know the products. Only scripts. Lastly, I asked to speak to a supervisor and was told I could not.