love everything
love everything
Samantha Saladino
美国
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I recently worked with the book…
I recently worked with the book patchfor a print job involving a small quantity of books. Unfortunately, I encountered several issues that I feel are important to share for potential customers. The primary concern was the inconsistency in print quality. Specifically, the top margins of some pages had text partially cut off, an issue not present in other copies of the same book. This suggests a problem with the printing process, rather than a formatting error on my part. Given that the formatting was consistent across all proofs and the initial order, I was surprised to see this variation. Additionally, I received a lengthy email from them (the owner? staff? unclear) addressing the print quality concerns. The explanation focused on the quality of the images provided, which were taken with a smartphone. While I acknowledge that professional photos might offer higher quality, the primary issue at hand was the print defects, which seem unrelated to image quality. For a service costing $241, the disparity in print quality is concerning. While this amount may be manageable and a drop in a bucked for our company, I worry that other customers, especially those on a tighter budget, might be significantly disappointed. In conclusion, while The book patch did provide a service, the inconsistency in print quality and the inadequate response to these issues raises concerns. I recommend potential customers carefully evaluate their needs and consider other options to ensure a satisfactory outcome. Had it been my customer, I simply would have sent the next batch for free and did quality control to ensure it was done well. This would have ensured a life long client.