Canceled means canceled
I stopped using the formulation in July 2023. In August 2023 I canceled the subscription service on their website and hit the submit button. My face was red, itchy and began to peel. While in the middle of moving this fall I changed a few details on my profile in case I ever wanted to try and work with someone to help me find a better fit with the ingredients, but I thought the subscription had been canceled as I wished. I found out it was still active on December 1, 2023 when my bank account was charged out of the blue. I quickly canceled the subscription service again after they charged my account and began to deliver another another skincare box (that I clearly did not want). Tried to resolve the situation but they continued to send out another box and then said if I needed help with re-formulation they would assist. Obviously, it needs to be re-formulated it destroys my face. Why would I use something that irritated my skin? They clearly know the effects it has on me and are sending it out anyway. So I am being charged $106.72 and they are shipping a box out that they know will not work for me. They do not accept refunds so I will be throwing this product away as soon as I receive it. I hope this time they will stop charging me for something I no longer want. It's pricey and it does not work! The customer service is lackluster and unhelpful