Zero communication
I ordered a week ago, didn’t like that there was no way to pick shipping speed unless you email to ask for quicker shipping. I emailed the company the next morning and was ignored. It has been one week, no tracking information yet, on their website it says “unfulfilled” This is a Christmas gift for my daughter. I doubt I’ll see this bow in time. Emailed AGAIN asking for an update, doubt I’ll hear anything back. Don’t waste your money, go somewhere else. I should’ve known.