Absolute BS scam
I just ordered a sweatshirt with a custom engraving maybe an hour ago and wanted to cancel the order after seeing some poor online reviews about the site. I talked to their customer service, whom did not give a choice to receive a refund, ONE HOUR AFTER PURCHASE. They said the product "is too far along in the process" which is incredibly vague and clearly dishonest. It's a scam, don't make the same mistake I did.