DJDJI★★★★★
Order Number 0447068915618 No Response Via email
Order Number 0447068915618
Dear DJI Support,
I am still writing again regarding Order Number: 0447068915618.
You previously stated that an email had been sent to me, however I have not received any email. I have checked my inbox and spam folders carefully and there is nothing from DJI.
This situation has been ongoing for a long time and I am extremely upset and disappointed that I am still waiting for proper communication from your team.
As I have explained multiple times, the device I currently have is locked and cannot be activated, which means it is unusable. I have been trying for a long time to return this item and resolve the matter properly, yet I continue to receive no clear response.
Please send the email again and ensure that I am contacted as soon as possible. I expect this matter to be handled urgently now.
I look forward to receiving your email very soon.
Best regards
2026-03-27
DJDJI★★★★★
I have still no recieved any emails at…
I have still no recieved any emails at all?!!!
Response to DJI – Order Number 0447068915618 (UK Customer)
2026-03-16
DJDJI★★★★★
Thank you for your response.
Thank you for your response.
I have not received any emails?
Response to DJI – Order Number 0447068915618 (UK Customer)
2026-03-13
DJDJI★★★★★
Response to DJI – Order Number 0447068915618 (UK Customer)
Dear DJI Support,
Thank you for your response and for your condolences. However, I cannot accept the outcome you have provided.
Your response states that the order has exceeded the return period, but this completely ignores the key issue: I submitted a return request within the valid return window while the device was still locked and unusable due to a restriction on DJI’s system. That request was declined at the time, even though the product could not be activated or used.
The only reason the return period has now passed is because DJI took an extended amount of time to resolve a restriction that only DJI had the ability to remove. During that entire period, I was left with a device that could not be used at all.
To now unlock the device months later and say the return window has expired is extremely disappointing and unfair, particularly when the delay was not caused by me.
This camera was purchased as a gift for my brother so he could vlog his dream trip to Japan. Sadly, he passed away due to severe diabetic complications before that could happen. The device being locked meant it was never able to be used for the purpose it was purchased for.
Unlocking the device now does not resolve anything. The reason it was bought no longer exists, and the product remains unused and still in its original packaging.
What makes this situation even more frustrating is that I have spent an enormous amount of time trying to resolve this properly — including 43 phone calls and multiple emails — only to now be told that DJI will not honor the return because the return period has expired.
From a customer’s perspective, this feels extremely unreasonable. A customer should not be penalized for a delay caused by a restriction on the manufacturer’s own system.
All I am asking DJI to do is honor the return request that was originally submitted within the allowed timeframe.
I am once again requesting that this case be escalated and reviewed properly and that DJI provide instructions for returning the device under order number 0447068915618.
I sincerely hope DJI chooses to resolve this fairly rather than leaving a loyal customer with a very disappointing experience.
2026-03-10
DJDJI★★★★★
REPONSE TO REPLY FROM DJI ABOUT MY…
REPONSE TO REPLY FROM DJI ABOUT MY ORDER NUMBER: 0447068915618 (UK Customer)
Dear DJI Support,
Thank you for confirming that the device has now been unlocked.
However, this does not resolve the situation for me.
I originally submitted a return request within the valid return period, but this request was declined while the device was still locked and unusable. Because the product was restricted on your system, I was unable to use or activate it at all during that time.
This camera was purchased as a gift for my brother. It was his dream to use it to vlog his upcoming trip to Japan. Sadly, my brother recently passed away due to complications from diabetes that rapidly deteriorated his health. Recording that trip was something he was extremely excited about and it was meant to be a special memory for him.
Because the device remained locked during the time it should have been usable, the purpose of the purchase was effectively lost. Now that he has passed away, unlocking the device at this stage unfortunately does not provide any benefit or value to me.
For these reasons, I am formally requesting that DJI honor my original return request, which was made within the allowed return timeframe, and allow me to return the device for a refund.
I hope this matter can now be handled with understanding and fairness after the prolonged issues I experienced while trying to resolve this.
Please advise on the next steps to proceed with returning the item under order number 0447068915618.
2026-03-08
DJDJI★★★★★
REPONSE TO REPLY FROM DJI ABOUT MY…
REPONSE TO REPLY FROM DJI ABOUT MY ORDER NUMBER: 0447068915618 (UK Customer)
I strongly reject the suggestion that this is a fraudulent case.
I have already contacted the relevant authorities and done everything within my power to return this item properly. I have repeatedly asked for cooperation from your side, but instead I am being met with resistance and accusations.
If this were fraudulent, how is it possible that I did not accept a replacement and that I am still in possession of the same device — a device that is locked and unusable? The only issue here is that it requires unlocking on your system, which only DJI has the ability to do. I cannot activate it because it is restricted from your side.
I have been trying for a long time to return this item properly because it is locked. I have called 43 times and sent multiple emails. Instead of resolution, I am now being told this is fraudulent, which is extremely serious and concerning.
This matter now requires immediate escalation. I expect to be contacted by a competent member of your team via email as soon as possible with a clear and definitive resolution. Generic responses are no longer acceptable.
This situation has gone on far too long and must now be handled properly.
DJI ARE REFUSING TO UNLOCK MY CAMERA!!!
I strongly reject the suggestion that this is a fraudulent case.
I have already contacted the relevant authorities and done everything within my power to return this item properly. I have repeatedly asked for cooperation from your side, but instead I am being met with resistance and accusations.
If this were fraudulent, how is it possible that I did not accept a replacement and that I am still in possession of the same device — a device that is locked and unusable? The only issue here is that it requires unlocking on your system, which only DJI has the ability to do. I cannot activate it because it is restricted from your side.
I have been trying for a long time to return this item properly because it is locked. I have called 43 times and sent multiple emails. Instead of resolution, I am now being told this is fraudulent, which is extremely serious and concerning.
This matter now requires immediate escalation. I expect to be contacted by a competent member of your team via email as soon as possible with a clear and definitive resolution. Generic responses are no longer acceptable.
This situation has gone on far too long and must now be handled properly.
2026-03-04
DJDJI★★★★★
UK Customer Left With Non-Functional Device After 43 Calls
ORDER NUMBER: 0447068915618 (UK Customer)
I am writing this review as a customer in the UK, and I cannot describe how disappointed I am with the way this situation has been handled.
I have called DJI support 43 times. Every single time, I am told the same thing — that the matter will be forwarded to a higher department, that someone senior will review it, that I will receive an update. And every single time, nothing meaningful happens. No resolution. No accountability. Just repetition.
I am currently left using a locked device that I cannot activate. Despite providing the serial number, detailed explanations, and full cooperation, I am still stuck with a product that does not function properly. The activation fails, and no one seems willing to take ownership of resolving it properly.
What is most frustrating is this: if I had simply wanted a new item, I could have waited for the replacement without informing DJI about what had actually happened. Instead, I chose to be transparent and explain the situation — and that honesty seems to have made things worse rather than better.
As a UK customer, I expected a far higher level of professionalism, clarity, and responsibility. Instead, I have experienced endless deflection, scripted responses, and no concrete action. Being repeatedly told that my case is being escalated while nothing changes is exhausting and incredibly disappointing.
I did not expect to spend weeks chasing support, making 43 calls, and still be left with a locked product and no real solution.
At this point, I feel completely let down.
2026-03-01
