Defective product; deceitful return policy
Purchased the Artist 12; left it plugged in for ~2 hours, but the tablet showed no sign of receiving power, no lights, no response when pressing power button; worked with technical support to (attempt) to resolve, with no results; arranged return; XP-Pen has not refunded product, nor have they refunded cost I incurred with return shipping, both a violation of their own terms (from their own website: "If the product has a hardware problem (please contact our technical support for judgment first), the seller will pay the return shipping cost."); overall bad experience, defective product they were offloading during Black Friday, abhorrent business practices, will violate their own terms.