I am older and in my 60's, this site is for those who are not computer illiterate.
I am older and in my 60's. Not a great with computers so I thought using a service Like FlashRouters.com would be a good choice for me, I also needed the router quickly and selected 2-day shipping option for a few extra dollars. Sounded good, actually not so good. After 1 day I got an email instructing me to go into Nord account and set up my preferences. Problem was I bought my Nord subscription through flash router, so of course I had no access to it. On the 2nd day I did get a phone call, the day I was supposed to get my router. I was informed that I needed another email that would link me to my Nord account, then I would need to go back to the original email and set up my preferences and options, they sent the emails in the wrong order and no the 1st did not go into my trash file, it was never sent. So, after 2 days I was finally able to perform the tasks, they had required to get the router. During this period, I emailed and called. Never received a phone call back as the system promised I would. Finally, after my third email I received an email saying that the only way I could receive any assistance was through a virtual assistant, the worst nightmare of a computer illiterate person like me, that was a disaster! I then found that I could enter into a live chat. I asked what my next step was and was told just email us the information, dedicated IP address, preferences and server location, I was given the email address to send the information to. The person in the chat did help me, however, nowhere in their emails or information is this explained to you. Flash Routers is probably great for those who know what they are doing with computers and really don't need the assistance of a 3rd party but want things just to be easier. For a guy like me, they aren't the right option. I am leaving the country in a day or so and will likely not receive my router in time, so it will have been a waste of time and money, but I still hold some hope. It has been 5 days since I paid for the 2-day shipping. I can only hope and pray that after 8 days I might actually get a router I can use. I should have gone to Best Buy and purchased my $400.00 router there and paid a local service to help set up my Nord. If you are not a computer person, these are not the guys for you. They are not kind to or tolerate those who are not as computer savvy as they are. They likely should be in a business where they are not assisting people like me, it feels as though they look down upon you so to speak, because you actually need their help and services. They don't like computer dummies.