Paid effectively 10€ for a refunded order
Placed a 200€ order. Didn't hear any updates for an entire week, began to regret my impulse purchase and asked for a refund. The refund amount was 10€ short, I had to ask them why and was told because of exchange rates. This is extremely upsetting, if I had known there'd be effectively a fee for changing my mind I wouldn't have cancelled the order. Nobody warned me before or after and if I hadn't checked the transaction amounts I wouldn't have found out either. It's deeply unprofessional to not refund the full amount, if there's issues with exchange rates at least offer store credit or warn customers of possible fees before letting them cancel. EDIT: to be clear, the 10€ is not being charged by Lookhealthystore, it is being charged by Paypal. I contacted PayPals customer service and they said it's not a mistake and I need to pay them. The reason for my bad review is the lack of warning that this might happen from Lookhealthystore and that they are not willing to help if this happens. A simple 10€ store credit or giftcard would have convinced me to place the order again. Although I admit it was my fault for becoming impatient after not receiving a shipping confirmation after a long time and cancelling in the first place.