The Customer Success Manager is PERFECT!
To make a Long story short, I signed up with several different companies looking for short term (or short notice) transportation jobs. Something that I believe is called "hot shots" in this industry. Having just a small amount of experience; )I deliver newspapers, pizza, and I drive "off and on" for a local cab company,) I thought I knew enough about the general lingo or jargon to get what I was looking for. Long story short; I still don't know everything but I am far much more aware of what I don't know now compared to what I thought I knew then! I dealt with an individual by the name of "Adelina Proveja", (and I hope I spelled the name correctly!), and she could have not been more perfect in her position. She went above and beyond with an incredible amount of patience, trying to explain to a potential driver, (myself), the INS and OUTS and the intricacies of the business that she worked for. Ultimately, even though I could not at this time offer her anything as far as usefulness or employability, and despite the fact that we spoke for almost half an hour on the phone, she very patiently, generously, and thoughtfully answered ALL my questions! In this day and age we've come to expect a lot from people who work in the "service" industry, and, the individual I spoke to, went above and beyond! She was very helpful, knowledgeable, and most importantly patient! If I had to make a very general comparison, I would combine her knowledge with that of a teacher, and her patience with that of a nun! Her official title, in the capacity of which she works at her job, is, "Customer Success Manager"... and that title could not be any more perfect for her! If she stays with her company just a few more years, I am positive we will see it among the top Fortune 500 companies of the world!