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Michelle

美国

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Holistapet

Horrible experience

I can hardly believe that this is even a legitimate company. I ordered from them on 12/16/25. Even though the order required that I provide a shipping address (of course!), I was emailed asking for my address again. Then I received another email asking me to share whether it was a house or apartment. The first order arrived, and the tracking showed that it had been delivered to a city 8 hours away. I emailed the company, and they offered to send it out again because my order was indeed returned to them. They asked for address verification again, which I gave. The second order was also sent to a city I don't live in, but at least this time it was a city closer to where I live. The company offered to resend a third time, but I just wanted a refund which they gave me. A month later, I receive an email that my next order is being shipped out. When I clicked on the button to manage the subscription, it does not allow me to actually sign in or access my account. The button for "delay my shipment" did work and allowed me easy access to delay it. Even though it allowed me in to do this, it would not allow me access to cancel a membership. Very suspicious. I have emailed the company once again, and I really hope this is the last time I have to deal with them.

2026-02-08