Unable to cancel unshipped item
I ordered a breed, then realized they had the exact breed I was looking for. Within minutes, I wrote to the company to exchange the items. They could not understand how to do that, so I asked to cancel my order. For over a week they've emailed daily with promises to exchange the item if I will provide the item number. Item numbers are not provided. Over 8 times I've asked that the order be canceled, to speak with a manager, something, but they don't understand. Just how hard is it to cancel an order?