Scam company - give me my money back
Scam company - tried a bridesmaid dress on in the London store, got sized up by them, ordered the exact dress in the same size from their email following the appointment which was the same style & size I tried on, and the measurements on the dress that's arrived are completely different. Disgusting customer services team who sent incredibly rude and aggressive messages when I asked how to initiate a refund - I wish I could post the screenshots of how they spoke to me! I also have been given to refund despite something obviously going wrong their end in the sizing between their sample sizes and what they are sending out for a delivery! **Edit** following JJ's House's reply of their 14 day policy, which shows their disregard for UK law: "How long do you have to return a faulty product? The Consumer Rights Act gives you the legal right to either get a refund for goods that are of unsatisfactory quality, unfit for purpose or not as described, or get it repaired - depending on how long you've owned it: 0-30 days: You can claim a full refund for goods that are of unsatisfactory quality, unfit for purpose or not as described. 30 days-six months: You must give the retailer one opportunity to repair or replace it before you can claim a refund." I have contacted you within an appropriate timeframe, unfortunately it doesn't matter than this is outside of your own company policy as your company policy falls outside the UK Consumer Rights Act. I will be pursuing further action based on the above law. And when you have 5 bridesmaids who you managed to get together on the same date for the first time to get measured at a PAID appointment with you in December, you would think that would mean we would receive the same size dresses from you that they have been sized up for, as unfortunately distributing 5 dresses across the country within 14 days to get the girls to try them on again to check JJs House hadn't scammed us wasn't possible. Hence why my bridesmaids have only just been able to get their dresses from me to try on. Once again terrible customer relations, no acknowledgement in their of the different sizing by them or the actions of their rude customer service team! Avoid avoid avoid!!